IT outsourcing spans traditional outsourcing, managed services, consulting, digital services and offshoring, so provider metrics are not one universal market total. The statistics below identify the population, period, geography and measurement used for each result.
Key IT Outsourcing Statistics
The most useful headline figures cover adoption, delivery models, provider scale and workforce operations:
- In the 2024 Deloitte global survey, 83% of surveyed executives said they were leveraging AI as part of outsourced services.
- In the 2024 Deloitte global survey, 20% of surveyed executives were developing strategies to manage AI-enabled digital workers.
- In Deloitte’s 2022 survey, 67% of executives expected an Operate Services budget increase.
- In Deloitte’s 2022 survey, 57% of executives expected a Managed Services budget increase.
- In Deloitte’s 2022 survey, 32% of executives expected a Traditional Outsourcing budget increase.
- In Deloitte’s 2022 survey, at least 75% of executives used third-party vendors for cybersecurity support.
- In Deloitte’s 2022 survey, 81% of executives reported supporting cybersecurity with a third-party delivery model.
- In Deloitte’s 2022 survey, 48% of executives said they were prepared to meet cybersecurity challenges.
- Accenture’s global managed-services revenue increased 9% in U.S. dollars from fiscal 2024 to fiscal 2025.
- Accenture reported $42.98 billion in managed-services new bookings in fiscal 2025.
- Cognizant reported $26.2 billion in trailing-twelve-month bookings in Q3 2024.
- Cognizant had 340,100 employees in Q3 2024.
- Wipro’s global IT Services revenue was ₹888,224 million for the year ended March 31, 2025.
- Accenture’s fiscal-2025 revenue mix was 50% Americas, 35% EMEA and 14% Asia Pacific.
- Globant generated 93.7% of 2024 revenue from existing clients that had engaged its services in the prior year.
- EPAM’s top five clients contributed 15.8% of 2024 revenue, or $748.324 million.
- Cognizant’s blended utilization excluding trainees was 84% in Q3 2024.
- Cognizant’s trailing-twelve-month voluntary tech-services attrition was 14.6% in Q3 2024.
Contents
- Adoption, strategic drivers and delivery models
- AI, cybersecurity and data-services trends
- Market scale, bookings and managed-services growth
- Revenue by geography and client market
- Provider mix, service lines and client concentration
- Workforce, utilization and operating trends
IT Outsourcing Statistics: Adoption, Strategic Drivers and Delivery Models
Deloitte’s 2024 Global Outsourcing Survey included more than 500 executives globally. Its percentages describe survey respondents, not the share of all businesses.
- 83% of surveyed executives said they were leveraging AI as part of outsourced services in the 2024 survey.
- 20% of surveyed executives were already developing strategies to manage AI-enabled digital workers in the 2024 survey.
These results measure reported executive activity and strategy status. They should not be read as a population-wide adoption rate.
Deloitte’s 2022 survey separates expected budget direction by delivery model:
| Delivery model | Executives expecting a budget increase | Measurement context |
|---|---|---|
| Operate Services | 67% | Deloitte survey, 2022 |
| Managed Services | 57% | Deloitte survey, 2022 |
| Traditional Outsourcing | 32% | Deloitte survey, 2022 |
The figures are budget expectations rather than realized spending. The source is Deloitte Global Outsourcing Survey 2022.
IT Outsourcing Trends in AI, Cybersecurity and Data Services
Cybersecurity is a major third-party delivery use case in Deloitte’s 2022 survey, but the findings distinguish vendor use from perceived readiness.
- At least 75% of executives used third-party vendors to support cybersecurity, based on Deloitte’s summarized “at least 3 out of 4” finding.
- 81% of executives reported supporting their cybersecurity function with a third-party delivery model.
- 48% of executives said they were prepared to meet cybersecurity challenges.
The first result is an approximate lower bound stated by the report, not an exact estimate. The third result is perceived preparedness, not an audited security outcome; all three describe Deloitte survey executives.
Accenture’s company-reported fiscal-2025 results provide a provider-level view of consulting and managed-services momentum:
| Accenture business | Fiscal 2025 change in U.S. dollars | Fiscal 2025 change in local currency |
|---|---|---|
| Consulting revenue | 6% year over year | 5% year over year |
| Managed-services revenue | 9% year over year | 9% year over year |
These are Accenture global business results, not estimates for the whole outsourcing market. Source: Accenture 2025 Form 10-K.
IT Outsourcing Market Scale, Bookings and Managed-Services Growth
Provider filings show the scale of individual businesses, bookings and service portfolios; they do not establish a combined global IT-outsourcing total.
- Accenture reported $42.98 billion in managed-services new bookings in fiscal 2025.
- Cognizant reported $26.2 billion in trailing-twelve-month bookings in Q3 2024, representing a 1.3x book-to-bill ratio under its company-defined measure.
- Cognizant’s Q3 2024 revenue was $5.0 billion, up 3.0% year over year on a reported basis and 2.7% in constant currency.
- Wipro’s IT Services revenue was ₹888,224 million for the year ended March 31, 2025, representing 99.7% of company revenue.
- Wipro’s IT Products revenue was ₹2,692 million for the same year.
Bookings are not recognized revenue, and the Cognizant and Wipro figures cover company portfolios that extend beyond a narrow classic-outsourcing definition. Sources: Accenture 2025 Form 10-K, Cognizant Q3 2024 earnings supplement, and Wipro 2025 Form 20-F.
IT Outsourcing Revenue by Geography and Client Market
Geographic revenue measures differ: Accenture reports reporting-market mix, while Wipro and Globant report customer geography. None of these percentages identifies delivery location or offshoring share.
| Provider and period | Geographic measure | Reported result |
|---|---|---|
| Accenture, fiscal 2025 | Americas share of revenue | 50% |
| Accenture, fiscal 2025 | EMEA share of revenue | 35% |
| Accenture, fiscal 2025 | Asia Pacific share of revenue | 14% |
| Globant, year ended December 31, 2024 | North America share of revenue | 55.8% |
| Globant, year ended December 31, 2024 | Latin America share of revenue | 22.0% |
| Globant, year ended December 31, 2024 | Europe share of revenue | 17.3% |
| Globant, year ended December 31, 2024 | New Markets share of revenue | 4.9% |
Accenture Federal Services represented approximately 8% of Accenture’s total fiscal-2025 revenue, approximately 15% of Americas revenue, and approximately 36% of Health & Public Service revenue. These are company-specific government-work measures, not public-sector outsourcing shares.
Wipro’s customer-country revenue for the year ended March 31, 2025 was ₹529,943 million from the United States, ₹95,241 million from the United Kingdom, ₹20,699 million from India, and ₹245,033 million from the rest of the world.
The Accenture geographic percentages are rounded and may not sum exactly to 100%. Sources: Accenture 2025 Form 10-K, Wipro 2025 Form 20-F, and Globant 2024 Form 10-K.
IT Outsourcing Provider Mix, Service Lines and Client Concentration
Client concentration and service-line mix show how provider revenue is distributed, but they are not universal benchmarks for every outsourcing company.
EPAM’s top-five client concentration changed modestly across reported years:
| Year | Top-five client contribution |
|---|---|
| 2022 | 16.4% of revenue |
| 2023 | 16.6% of revenue |
| 2024 | 15.8% of revenue, or $748.324 million |
EPAM reported the following 2024 client counts by recognized revenue band:
- 43 clients generated more than $20 million each.
- 59 clients generated $10–20 million each.
- 83 clients generated $5–10 million each.
- 331 clients generated $1–5 million each.
EPAM’s 2024 professional-services revenue was $4,698.183 million, or 99.4% of revenue, while licensing and other revenue was $29.757 million, or 0.6%. Source: EPAM Systems 2024 Form 10-K.
Globant generated 93.7% of 2024 revenue from existing clients that had engaged its services in the prior year. This is a retention-related revenue measure, not a count of retained clients; Globant is a digital-services provider rather than a pure outsourcing index.
Source: Globant 2024 Form 10-K.
IT Outsourcing Workforce, Utilization and Operating Trends
Workforce metrics help describe delivery capacity and operating conditions, but headcount, utilization and attrition are provider-specific measures.
- Cognizant had 340,100 employees in Q3 2024.
- Cognizant’s trailing-twelve-month voluntary tech-services attrition was 14.6% in Q3 2024.
- Cognizant’s blended utilization excluding trainees was 84% in Q3 2024.
- The same utilization measure was 81% in Q4 2023.
- Cognizant’s trailing-twelve-month voluntary tech-services attrition was 23.1% in Q1 2023 and 13.1% in Q1 2024.
Cognizant disclosed that its utilization metric changed in Q1 2024 to a blended onsite/offshore measure excluding trainees, so historical comparisons should be treated carefully. Source: Cognizant Q3 2024 earnings supplement.
EPAM reported $4,727.940 million of 2024 revenue, compared with $4,690.540 million in 2023 and $4,824.698 million in 2022. These are EPAM global company revenues, not a workforce or industry-wide outsourcing total.
Source: EPAM Systems 2024 Form 10-K.